G'day! At Aurelia Minh & Co, we're here to help with any questions or concerns you might have. Whether it's about shipping times, our return and refund policies, or the handcrafted nature of our seashell accessories, we're all ears. We pride ourselves on providing a laid-back, beachy, and cute experience, ensuring you feel supported every step of the way. Below, you'll find essential information to help you with your queries, and if you need more assistance, don't hesitate to reach out!

Shipping Time: Your order will be shipped out on the next weekday.

Return Policy: We offer a 7-day change of mind return policy. Customers are responsible for return shipping costs. Refunds are processed within 14 days after we receive the product in brand new condition.

Refund Policy: Refunds are only issued if the product is faulty. If needed, a return label will be generated. Please record a video when opening the box to provide evidence.

Handmade Products: Each product is lovingly handmade, ensuring a unique touch.

Real Shells: Approximately 80% of our products are made with real shells.

We understand that a common question is, "Can I exchange or get a refund?" We hope the information above helps clarify our policies. If you have further questions, please don't hesitate to contact us via email or the form below.